Expanding our Aftermarket team to strengthen UK customer support

At ULMA Packaging UK we are continuing to invest in our aftermarket operations, reinforcing our long-term commitment to customer care, technical excellence and equipment performance. With a growing nationwide team dedicated to service, maintenance and spare parts, we make sure our customers benefit from rapid, reliable support to maximise machine uptime and productivity.

We currently have 13 service technicians strategically positioned across the UK and Ireland, with plans to expand to 15, increasing national coverage and further reducing response times. This structure helps us respond quickly to breakdowns, minimising downtime and keeping production running smoothly. Alongside this, our dedicated spare parts team, supported by a service coordinator and a service administrator, ensures we can meet the growing demand for after-sales products and support.

As part of this continued expansion, we recently welcomed James Foyle, who joined us in October as a service technician. James provides frontline technical support across our complete range of packaging systems, including flow-wrappers, thermoformers, traysealers, vertical baggers and automated lines. His role covers installation, commissioning, maintenance and repair, helping our customers’ equipment consistently perform at its best.

Our aftermarket excellence goes beyond our people. MyULMA, our digital platform provided free of charge to every customer, offers instant access to machine data, service history, spare parts and performance metrics. With an internet connection, MyULMA stores up to a year of data and calculates Overall Equipment Effectiveness (OEE) within the machine’s PLC, helping customers monitor and improve efficiency. Parts can also be ordered directly through the platform using a simple online shopping cart system.

We hold nearly £1 million worth of genuine ULMA parts in UK stock, so customers benefit from faster delivery and reduced downtime, with most items available for next-day dispatch. All components are genuine ULMA parts, guaranteeing full compatibility and reliability.

We also offer tailored service and support packages, customised to individual customer requirements. These can include scheduled maintenance visits, seasonal support, operator training and specific parts kits, all available on flexible payment terms and fixed multi-year pricing. Customers enrolled in service contracts benefit from progressive discounts on spare parts, rewarding continued partnership and proactive maintenance.

Our continued investment in our aftermarket team reflects our dedication to delivering exceptional customer support. By expanding our technical resources and digital tools like MyULMA, we are helping customers achieve greater uptime, faster response times and lasting value from their packaging equipment.